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Support & Advice Hub Launch

Bracknell Urgent Care Centre launches Support and Advice Hub

Patients First

Innovation

Positive Relationships

Commitment

Positive feedback from patients, GPs and voluntary organisations has led the Bracknell Urgent Care Centre (BUCC) and OneMedicalGroup, to develop a new model for its patient education facility and launch a support and advice hub (S&AH) as part of continued improvements to patient services. 

Rachel Beverley-Stevenson, Chief Executive of OneMedicalGroup, the care provider who operate the BUCC service, commented: “We're passionate about working with the local Bracknell community and empowering patients to take control of their own health and wellbeing, and educating them about what services are available with our new support and advice hub. We are now calling on additional volunteers and groups to support the new service which will provide the community with a real resource to aid healthcare choices and help patients access the correct services and care.”  

The new S&AH, which will officially launch in October, has been developed following a successful trial of an education facility in the BUCC, which has so far supported 200 patients in registering at a GP practice. The new hubs will offer health information, advice and support in using services appropriately. A clinician will assess patients’ needs and if necessary refer them for treatment or sign post them to a more appropriate service. 
A patient adviser will be available to support patients who need help finding information about their treatment or condition, assist them to register with a GP if not already, and provide details of local support groups and sessions, drop ins and service changes in the area.  

Madeline Diver, a patient advisor volunteer at the BUCC, said: “The wealth of suitable lifestyle information available allows me to offer support to help those in need and wanting to improve their health and wellbeing and also enables me to stay fit and healthy as well!” 

 The current education facility has worked alongside groups including Berkshire Carers and Carers UK as well as engaging with self-care week and the smoking cessation service. The new Support and Advice Hub will work to support patients with Age Concern Bracknell Forest, Fallsfree4life, Harmony Nutrition, the Stroke Association and the Volunteer function of Involve Community Services. 

As part of a UK wide initiative to provide local communities with resources to support health and well-being, OneMedicalGroup, will roll out the patient S&AH in their centres across the UK, with the Bracknell site being one of the first to house the hubs. 

ENDS

For further information please contact Tom Hemingway or Beci Fuller at Hatch Communications: 01943 855 630  tomhemingway@hatchpr.co.uk or / Becifuller@hatchpr.co.uk 

Notes to Editors 
The hubs will be available for use by the community groups and voluntary organisations at the BUCC. Located on London Road, the BUCC is open from 8am - 8pm, seven days a week, 365 days a year, and offers NHS healthcare to everyone.