We know from experience that our patients who use services are the true experts on how those services, pathways and their care should be developed and delivered.
Our patients know exactly what they need, what works well, how things should be delivered and what improvements need to be made.
A key part of this is making sure that people who are hard to reach become involved, that every individual has an opportunity to have their say. There’s no doubt that this is a challenge, but through our varying methods we believe we can capture most individuals thoughts, opinions and views.
By ensuring we are listening to our patients we can empower them to improve and own services which leads to greater effectiveness within the service itself creating fully inclusive and needs led services.