NHS
NHS

Have your say about your surgery

Online Friends and Family Test

We would like you to think about your recent experience of our service.
How likely are you to recommend our service to friends and family if they needed similar care or treatment?

Please tick one box:





If we could improve on one aspect of your experience what would it be?

Friends & Family Walk In Centre

Walk In Patients:

We asked our patients “how likely are you to recommend our services to friend and family if they needed similar care or treatment?” Here’s what they said…

May 2016

71% said they were extremely likely to recommend the service.
29% said they were likely to recommend the service.
0% said they were neither likely to unlikely recommend the service.
0% said they were unlikely to recommend the service.
0% said they were extremely unlikely to recommend the service.

0%
said they did not know whether they would recommend the service.

Friends & Family Registered Patients

Reg. Patients

We asked our patients “how likely are you to recommend our services to friend and family if they needed similar care or treatment?” Here’s what they said…

April 17

64% said they were extremely likely to recommend the service.
17% said they were likely to recommend the service.
4% said they were neither likely to unlikely recommend the service.
3% said they were unlikely to recommend the service.
12% said they were extremely unlikely to recommend the service.
0 said they did not know whether they would recommend the service.

 

March 2017

42% said they were extremely likely to recommend the service.
27% said they were likely to recommend the service.
10% said they were neither likely to unlikely recommend the service.
10% said they were unlikely to recommend the service.
8% said they were extremely unlikely to recommend the service.
3%
said they did not know whether they would recommend the service.

Feb 17

51% said they were extremely likely to recommend the service.
27% said they were likely to recommend the service.
10% said they were neither likely to unlikely recommend the service.
6% said they were unlikely to recommend the service.
5% said they were extremely unlikely to recommend the service.
1%
said they did not know whether they would recommend the service.

Jan 2017

53% said they were extremely likely to recommend the service.
20% said they were likely to recommend the service.
5% said they were neither likely to unlikely recommend the service.
8% said they were unlikely to recommend the service.
13% said they were extremely unlikely to recommend the service.
1%
said they did not know whether they would recommend the service.

August 2016

44% said they were extremely likely to recommend the service.
36% said they were likely to recommend the service.
4% said they were neither likely to unlikely recommend the service.
4% said they were unlikely to recommend the service.
12% said they were extremely unlikely to recommend the service.
0%
said they did not know whether they would recommend the service.

July 2016

35% said they were extremely likely to recommend the service.
35% said they were likely to recommend the service.
8% said they were neither likely to unlikely recommend the service.
11% said they were unlikely to recommend the service.
3% said they were extremely unlikely to recommend the service.
0%
said they did not know whether they would recommend the service.

June 2016

59% said they were extremely likely to recommend the service.
24% said they were likely to recommend the service.
0% said they were neither likely to unlikely recommend the service.
18% said they were unlikely to recommend the service.
0% said they were extremely unlikely to recommend the service.

0%
said they did not know whether they would recommend the service.

May 2016 

50% said they were extremely likely to recommend the service.
17% said they were likely to recommend the service.
17% said they were neither likely to unlikely recommend the service.
16% said they were unlikely to recommend the service.
% said they were extremely unlikely to recommend the service.

%
said they did not know whether they would recommend the service.

CQC inspection report

The Care Quality Commission last inspected Shakespeare Medical Practice and Walk-in Centre in January 2016 when it was operated by Malling Health. OneMedicalGroup took over the service from May 2016. 

At its last inspection in January, the service was given an overall rating of "good". The full report can be found on the CQC website here...