We welcome feedback from our patients and stakeholders of our services. Each comment, complaint, complement and concern is read by the local management team. We use this feedback to learn and improve our services and ensure that we respond to each complaint where possible, and we make changes happen from these.
We asked our patients “how likely are you to recommend our services to friend and family if they needed similar care or treatment?” Here’s what they said…
The Care Quality Commission last inspected Shakespeare Medical Practice and Walk-in Centre in January 2016 when it was operated by Malling Health. OneMedicalGroup took over the service from May 2016.
At its last inspection in January, the service was given an overall rating of "good". The full report can be found on the CQC website here...