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Have your say about your surgery

Online Friends and Family Test

We would like you to think about your recent experience of our service.
How likely are you to recommend our service to friends and family if they needed similar care or treatment?

Please tick one box:





If we could improve on one aspect of your experience what would it be?

How to make a complaint, compliment, comment or raising a concern

OneMedicalGroup want to provide different ways of providing feedback in each surgery.  We welcome your complaints, compliments, comments and concerns.  You can make these known through our Contact Us page.

Friends and Family test results

We asked our patients “how likely are you to recommend our services to friend and family if they needed similar care or treatment?” Here’s what they said…

June 2017

81% said they were extremely likely to recommend the service.
0% said they were likely to recommend the service
6% said they were neither likely to unlikely recommend the service.
0% said they were unlikely to recommend the service.
0% said they were extremely unlikely to recommend the service.
13% said they did not know whether they would recommend the service.

May 2017

74% said they were extremely likely to recommend the service.
0% said they were likely to recommend the service
4% said they were neither likely to unlikely recommend the service.
23% said they were unlikely to recommend the service.
0% said they were extremely unlikely to recommend the service.
0% said they did not know whether they would recommend the service.

April 2017

77% said they were extremely likely to recommend the service.
0% said they were likely to recommend the service
5% said they were neither likely to unlikely recommend the service.
18% said they were unlikely to recommend the service.
0% said they were extremely unlikely to recommend the service.
0% said they did not know whether they would recommend the service.

March 2017

82% said they were extremely likely to recommend the service.
0% said they were likely to recommend the service
3% said they were neither likely to unlikely recommend the service.
15% said they were unlikely to recommend the service.
0% said they were extremely unlikely to recommend the service.
0% said they did not know whether they would recommend the service.

Feb 2017

80% said they were extremely likely to recommend the service.
0% said they were likely to recommend the service
4% said they were neither likely to unlikely recommend the service.
16% said they were unlikely to recommend the service.
0% said they were extremely unlikely to recommend the service.
0% said they did not know whether they would recommend the service.

 July 2016 

% said they were extremely likely to recommend the service.
% said they were likely to recommend the service.
% said they were neither likely to unlikely recommend the service.
% said they were unlikely to recommend the service.
% said they were extremely unlikely to recommend the service.
%

said they did not know whether they would recommend the service.

June 2016

84% said they were extremely likely to recommend the service.
0% said they were likely to recommend the service.
0% said they were neither likely to unlikely recommend the service.
10% said they were unlikely to recommend the service.
0% said they were extremely unlikely to recommend the service.
6%

said they did not know whether they would recommend the service.

May 2016

87% said they were extremely likely to recommend the service.
0% said they were likely to recommend the service.
0% said they were neither likely to unlikely recommend the service.
10% said they were unlikely to recommend the service.
0% said they were extremely unlikely to recommend the service.
3%

said they did not know whether they would recommend the service.

April 2016

72% said they were extremely likely to recommend the service.
0% said they were likely to recommend the service.
0% said they were neither likely to unlikely recommend the service.
22% said they were unlikely to recommend the service.
0% said they were extremely unlikely to recommend the service.
7%

said they did not know whether they would recommend the service.

March 2016

69% said they were extremely likely to recommend the service.
0% said they were likely to recommend the service.
0% said they were neither likely to unlikely recommend the service.
28% said they were unlikely to recommend the service.
0% said they were extremely unlikely to recommend the service.
3%

said they did not know whether they would recommend the service.

February 2016

76% said they were extremely likely to recommend the service.
0% said they were likely to recommend the service.
0% said they were neither likely to unlikely recommend the service.
19% said they were unlikely to recommend the service.
0% said they were extremely unlikely to recommend the service.
5%

said they did not know whether they would recommend the service.

January 2016

67%  said they were extremely likely to recommend the service.
24% said they were likely to recommend the service.
3% said they were neither likely to unlikely recommend the service. 
2% said they were unlikely to recommend the service. 
3% said they were extremely unlikely to recommend the service.
2%

said they did not know whether they would recommend the service.

December 2015

59% said they were extremely likely to recommend the service.
23% said they were likely to recommend the service.
1% said they were neither likely to unlikely recommend the service. 
4% said they were unlikely to recommend the service. 
11% said they were extremely unlikely to recommend the service.
1%

said they did not know whether they would recommend the service.

November 2015

66% said they were extremely likely to recommend the service.
14% said they were likely to recommend the service.
2% said they were neither likely to unlikely recommend the service. 
9% said they were unlikely to recommend the service. 
8%  said they were extremely unlikely to recommend the service.
0%

said they did not know whether they would recommend the service.

October 2015

57% said they were extremely likely to recommend the service.
25% said they were likely to recommend the service.
9% said they were neither likely to unlikely recommend the service. 
6% said they were unlikely to recommend the service. 
4% said they were extremely unlikely to recommend the service.
0%

said they did not know whether they would recommend the service.

September 2015

57% said they were extremely likely to recommend the service.
25% said they were likely to recommend the service.
3% said they were neither likely to unlikely recommend the service. 
8% said they were unlikely to recommend the service. 
7% said they were extremely unlikely to recommend the service.
0%

said they did not know whether they would recommend the service.

August 2015

61% said they were extremely likely to recommend the service.
28% said they were likely to recommend the service.
2% said they were neither likely to unlikely recommend the service. 
5% said they were unlikely to recommend the service. 
4% said they were extremely unlikely to recommend the service.
0%
said they did not know whether they would recommend the service.

said they were unlikely to recommend the service. 
said they did not know whether they would recommend the service.
said they did not know whether they would recommend the service.

Patient Participation Groups

At each of our services we have a Patient Participation Group (PPG) or Service User Group (SUG). This is determined by the type of service we are delivering.  

Our PPGs / SUGs are in place to hold our services to account from our patient’s perspective.  Each of our PPGs/SUGs are empowered to discuss service provision within the service and how we can embed our culture of continuous improvement. 

A Patient Participation Group (PPG) or Service User Group (SUG) is a group of patients who volunteer their time to ensure what we deliver corresponds with our value of patients first.  We empower our PPGs/SUGs to be at the heart of our service delivery and operations management.  We see our patients as our expert advisors; understanding what it is like to access our service, experience what our service delivery is like and how we treat our patients. 

Our PPGs / SUGs meet on a regular basis to help provide us with their expert advice.  We ask for our PPGs/SUGs to give about two hours of their time every two months.  

The PPG / SUG will have a Chair and will have a regular meeting agenda. We will liaise with our PPG / SUG to discuss: 

- Service access and experience
- Changes and developments to our service offering
- Responding to Patient Survey feedback
- Creating action plans ensuring we put Patients First throughout our service offer. 

All our services actively recruit patients to become part of our PPG / SUG’s.  To become a member of our PPG or SUG please use our contact form to send us your details or speak to our reception team.

Documents

Data_Approvals_Owner_role_profile_v1.0.docx