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NHS
NHS

Westgate Surgery Otley

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Latest News

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Saturday and Sunday morning face to face appointments
There are now routine appointments available on Saturday and Sunday morning from 9am-12pm available through our extended access service at:

Saturday: Aireborough Family Practice, Silver Lane Surgery, 1 Suffolk Court, Yeadon, LS19 7JN

Sunday: Rutland Lodge Medical Practice, Scott Hall Road, Leeds, LS7 3DR

This increased availability is an extension of the services offered by your practice and is provided by a range of local clinicians including GPs, nurses and health care assistants.

Please note, this is not a walk-in service – you still need to make an appointment. Appointments can be made either via your own GP practice or by calling the extended access team on 0113 221 3540 on Saturday and Sunday mornings between 9am and 12pm.

Extended Access appointments are for routine general practice issues and not for urgent care. If your practice is closed and you are unwell please call NHS 111.

A virtual mental health support service (Healthy Minds)
This is a telephone appointment for patients aged 18 and over who would like help with emotional wellbeing. It will provide a 20minute telephone consultation with Healthy Minds Practitioners who will be able to offer support for patients experiencing low mood, stress or anxiety. They will offer support, explore and develop coping strategies and offer signposting and recommend other support services. Please speak to the Reception team for further information on how to book an appointment.

Doctor Link

We here at Westgate would like to invite you to join Doctor Link.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here 

https://app.doctorlink.com/Westgate%20/register/accountinfo

CQC Inspection Results

New Service Provision

New service provision starting 9th September

We are excited to announce that we have 2 healthcare professionals joining the team in September to compliment the services we currently offer. 

2 very experienced Paramedics that have spent many years working in Primary Care / General Practice will be supporting the delivery of urgent on the day appointments and the home visiting service. This service has been trialled and tested across the country and has proven to be very effective; both in terms of supporting patient access to services and positive patient experience. This model of care has also been shown to enable patients to access the professional best suited to their needs quicker. We have therefore made the decision to implement this as a 3 month trial within our service.

They will be joining our team on the 9th September and will be working very closely with our existing team of GPs, Nurses and other Healthcare Professionals to provide urgent, on the day assessment and treatments.

What does this mean for you?

You will still call and book an appointment in the same way. For patients that need an urgent telephone or face to face consultation; and for those that need a home visit,  in addition to our current team members, your needs may be managed by our highly skilled Paramedics. You can expect to receive the same level of care that you currently receive.

Who should I contact if I have a question?

If you have any questions or comments about this change you can contact Helen Quiney, Service Delivery Lead for Primary Care – helenquiney@onemedicalgroup.co.uk.  Your views are important to us and we would welcome your feedback.

Opening Hours

Monday 8.00am - 6.00pm 
Tuesday 8.00am - 6.00pm
Wednesday 7.00am - 6.00pm
Thursday 8.00am - 6.00pm
Friday 7.00am - 6.00pm
   

We offering bookable appointment slots between the hours of;

8.30am - 11.30am & 1.30pm - 6.00pm

Some early appointments are available on certain days between 7.00am-8.00am; please ring the surgery for more information. 

Visit our website:  Westgate Surgery

Out of Hours

If you require medical advice or attention when the surgery is closed please dial 111 to speak to specialist adviser who will help you access the right care for your need.

If you have a more urgent medical need, for example;

 * severe pain (especially to the chest)
 * severe blood loss
 * prolonged unconsciousness
 * extreme difficulty in breathing
 * a prolonged fit 

You should dial 999 for specialist advice and medical attention.

Friends and Family Test at Westgate Surgery

In May 2018:

81% of patients at the Westgate Surgery would recommend the service to family and friends.

This figure was taken from our NHS Friends and Family Test (FFT) which is the patient questionnaire we use to help us to understand whether our patients are happy with the services we provide. The FFT is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

If you would like to complete your own FFT or to view more results simply click here.

Getting here

Westgate Surgery is situated just off Westgate in Otley, opposite the front entrance to Waitrose supermarket. There are designated bay parking spaces at the front of of the building for patients and carers.

Not sure how to find us? Simply enter your postcode and final destination in to this handy journey planner and it'll do the rest...

Your named GP

Here at the Westgate Surgery we have nominated a named GP to be accountable for the care of each of our patients. The purpose of this is to ensure that our patients have a named individual who they know is responsible for the overall care they receive at the surgery. 

Having a named GP assigned to you DOES NOT mean that you are obliged to see that GP; you are welcome to continue to make appointments to see any of the GPs at the surgery.

If you would like to know the name of the GP who is accountable for overseeing your care, please contact the surgery and we will be more than happy to inform you.