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Westgate Surgery Otley

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MORE EVENING AND SATURDAY APPOINTMENTS AVAILABLE NOW!

Evening appointments

There are now extra routine appointments available in the evening, making it easier for you to get an appointment at a time to suit you.

The practice offers:

A virtual clinical pharmacist service

This is a telephone appointment for patients who: need to speak to a pharmacist regarding a medication issue; but don’t need to come to the surgery. The pharmacists are able to prescribe and organise prescriptions electronically. 

A virtual musculoskeletal (MSK) service

This is a telephone appointment for patients who need to speak to an advanced physiotherapist regarding muscle and joint problems. They will issue advice and where appropriate arrange a follow up.

For either of the above please speak to the reception team for further information on how to book one of these appointments.

Saturday morning face to face appointments

There are now Saturday morning routine appointments from 9-12pm available through our extended access service at:

Aireborough Family Practice, Silver Lane Surgery, 1 Suffolk Court, Yeadon, LS19 7JN

This increased availability is an extension of the services offered by your practice and is provided by a range of local clinicians including GPs, nurses and health care assistants.

Please note, this is not a walk-in service – you still need to make an appointment via your own GP practice. Extended Access appointments are for routine general practice issues and not for urgent care. If your practice is closed and you are unwell please call NHS 111.

Please watch the video via the link below for further information.

https://www.dropbox.com/sh/xdwgpyxgan01qrq/AACrqkhx08IaxgdoGooxbiRJa?dl=0

Doctor Link

We here at Westgate would like to invite you to join Doctor Link.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here 

https://app.doctorlink.com/Westgate%20/register/accountinfo

CQC Inspection Results

Opening Hours

Monday 8.00am - 6.00pm 
Tuesday 8.00am - 6.00pm
Wednesday 7.00am - 6.00pm
Thursday 8.00am - 6.00pm
Friday 7.00am - 6.00pm
   

We offering bookable appointment slots between the hours of;

8.30am - 11.30am & 1.30pm - 6.00pm

Some early appointments are available on certain days between 7.00am-8.00am; please ring the surgery for more information. 

Visit our website:  Westgate Surgery

Out of Hours

If you require medical advice or attention when the surgery is closed please dial 111 to speak to specialist adviser who will help you access the right care for your need.

If you have a more urgent medical need, for example;

 * severe pain (especially to the chest)
 * severe blood loss
 * prolonged unconsciousness
 * extreme difficulty in breathing
 * a prolonged fit 

You should dial 999 for specialist advice and medical attention.

Friends and Family Test at Westgate Surgery

In May 2018:

81% of patients at the Westgate Surgery would recommend the service to family and friends.

This figure was taken from our NHS Friends and Family Test (FFT) which is the patient questionnaire we use to help us to understand whether our patients are happy with the services we provide. The FFT is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

If you would like to complete your own FFT or to view more results simply click here.

Getting here

Westgate Surgery is situated just off Westgate in Otley, opposite the front entrance to Waitrose supermarket. There are designated bay parking spaces at the front of of the building for patients and carers.

Not sure how to find us? Simply enter your postcode and final destination in to this handy journey planner and it'll do the rest...

Your named GP

Here at the Westgate Surgery we have nominated a named GP to be accountable for the care of each of our patients. The purpose of this is to ensure that our patients have a named individual who they know is responsible for the overall care they receive at the surgery. 

Having a named GP assigned to you DOES NOT mean that you are obliged to see that GP; you are welcome to continue to make appointments to see any of the GPs at the surgery.

If you would like to know the name of the GP who is accountable for overseeing your care, please contact the surgery and we will be more than happy to inform you.